Frequently Questions

1. How to submit a complaint to the JKR Kelantan?

Channel complaints to the JKR Sabah is as follows:
SMS: PWD <complaint> and send to 32728
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FB: facebook.com/jkrnegerikelantan
Twitter: twitter.com/jkrkelantan

2. What is the duration of action after a complaint is made?

Dealing with complaints under the responsibility of Kelantan JKR will be implemented over time as follows:

Acknowledgement of receipt of complaint 1 day
Respond to complaints 7 days
2-month closure of complaint

3. What are the most common types of complaints received by the JKR Sabah?

Complaints relating to the following:
i. Government Building, School Building, Government Quarters, Government Complex
ii. Federal Road, State Road, Damage Road, Road Safety Unit, Traffic Light and Street Lighting

4. How is NOT the responsibility of complaints JKR Kelantan implemented?
Complaints management is not the responsibility of JKR
Kelantan (No Wrong Door Policy) will be implemented over the following:

Acknowledgement of receipt of complaint 1 day
Feedback on complaints 14 days

5. What are the categories of roads under the supervision of JKR
Kelantan ?

The category under the supervision of JKR Kelantan is as follows:

Federal Road, Road to Industrial Zone and Land Plan, State Road. Highway road while under the supervision of the Malaysian Highway Authority (LLM) and municipal roads under the supervision of the Local Authority (LA)

6. What if I want to give a suggestion or question in the complaint PWD?

JKR
Kelantan ready to receive any suggestions and requests for improvements.

7. Does the complainant provided information safe?

Details of the complainant is kept confidential.

 

JKR Kelantan
Jalan Kuala Krai, Kota Bharu 15050
Tel: 09-7455800 Fax: 09-7447877
Page: http://jkr.kelantan.gov.my
Facebook: www.facebook.com/JKRNegeriKelantan
Twitter: https://twitter.com/JKRKelantan
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